Submit a return request
Open our Return Request Form →. Requests remain pending until reviewed by our team.
Need help with an order?
Contact connect@winkycart.com and include your order number, product details and a brief explanation of the issue. For defective or incorrect items, photos can help our team review your request.
Eligibility and time limits
Return requests for eligible items can be submitted within 7 days after confirmed delivery. Requests require review and approval. Return-shipping costs, address, exceptions and refund timeline must be finalized by WINKY before publication. Until then, please contact support for the conditions applying to your order. Applicable consumer rights still apply.
Damaged, defective or incorrect items
If your order arrives damaged, faulty or incorrect, contact us promptly so that we can review the issue and offer an appropriate remedy in accordance with applicable law.
Refund method
Where a refund is approved, refunds are generally initiated to the original payment method where supported. Bank and payment-provider processing times can vary.
Changes or cancellations
If you need to amend or cancel an order, contact us as soon as possible. Changes may not be possible after fulfillment begins.
Contact
For return or refund questions, write to connect@winkycart.com.
Store owner action required: Confirm and publish your exact return window, exclusions, return address or label process, return-shipping costs, and refund processing timeframe before running ads.
Request a return within 7 days of delivery
Eligible orders can request a return for 7 days after delivery is confirmed. Log in and select Request Return beside your order, or use our Return Request Form. Requests must be approved by WINKY before a return is authorised. If the return window has closed, contact connect@winkycart.com about any statutory consumer rights or product defects.