Refund policy

Return & Refund Policy

At homestore99.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days from the date of delivery.

To initiate a return:

• Customers must email us at connect@homestore99.com
• Please include your order number, product details, and reason for return
• Our support team will guide you through the return process

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase (order confirmation or invoice) is required

Non-Returnable Items

Certain items may not be eligible for return, such as:

• Items damaged due to misuse
• Products without original packaging
• Clearance or final sale items (if applicable)

Refunds

Once we receive and inspect your returned item:

• We will notify you regarding the approval or rejection of your refund
• If approved, the refund will be processed to your original payment method within 5–7 business days

Return Shipping

• Customers may be responsible for return shipping costs unless the item received is defective or incorrect
• Shipping charges are non-refundable

Damaged or Incorrect Items

If you receive a damaged or wrong product:

• Please contact us within 48 hours of delivery at connect@homestore99.com
• We will arrange a replacement or refund at no additional cost