Refund policy

Return & Refund Policy

At homestore99.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 7 days from the date of delivery.

To initiate a return:

• Customers must email us at connect@homestore99.com
• Please include your order number, product details, and reason for return
• Our support team will guide you through the return process

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase (order confirmation or invoice) is required

Non-Returnable Items

Certain items may not be eligible for return, such as:

• Items damaged due to misuse
• Products without original packaging
• Clearance or final sale items (if applicable)

Refunds

Once we receive and inspect your returned item:

• We will notify you regarding the approval or rejection of your refund
• If approved, the refund will be processed to your original payment method within 5–7 business days

Return Shipping

• Customers may be responsible for return shipping costs unless the item received is defective or incorrect
• Shipping charges are non-refundable

Damaged or Incorrect Items

If you receive a damaged or wrong product:

• Please contact us within 48 hours of delivery at connect@homestore99.com
• We will arrange a replacement or refund at no additional cost